Administration & Management for Child Care: Staff Communications

This course is worth 4 Pro-D hours.

Staff Communication Strategies: from Team Building to Conflict Resolution 

These days, it’s harder than ever to find and retain great child care program staff. But it doesn’t have to be that way. In this 4-hour online instructor-led course, you’ll discover tools and resources to engage and communicate with staff, and create a solid team of employees who are engaged and motivated. This course is ideal for both new and experienced leaders who are looking to improve or expand on their program’s crisis management practices, as well as students looking to become child care leaders in BC.

As part of the course, students also receive a three month subscription to our WCCRC Administration & Management For Child Care Knowledge Base, and access to our Community of Practice.

Students must use a laptop or desktop computer to take this course; it is not possible to use a smartphone for this work.

Here’s what you’ll learn in this course:

An HR manual is a critical tool for outlining program expectations and getting your team aligned on a common purpose. You’ll learn how to improve and build on your own HR manual, using WCCRC resources.

 Having the right staff – who are aligned with your program’s vision and processes – is key to a successful child care program. We’ll cover best practices in hiring staff, what traits to look for, and how to conduct effective interviews. You’ll also learn how to implement onboarding practices that vastly increase the chances of a team member staying with your program for the long term.

Strong leadership skills are essential for managing staff. You’ll learn how to cultivate and develop people leadership and communication skills so that staff feel connected and respected.

We’ll cover simple techniques and activities for helping staff support one another and work together as a team, including guidance for running successful staff meetings that are based on mutual respect and support.

Setting healthy boundaries between program leaders and staff is a critical, but often overlooked, part of a child care program. Learn effective methods for managing boundaries, including how to maintain professional, mutually beneficial relationships with people you care for.

Staff conflicts are inevitable in any child care program. It’s how you handle them that matters. We’ll cover basic but effective principles in conflict management, including how to handle bullying, harassment and violence prevention. 

WCCRC Administration & Management for Child Care Knowledge Base

The WCCRC Administration & Management for Child Care Knowledge Base is a comprehensive online information database for ECE leaders, with detailed guidance on all areas of child care leadership, including Governance, Human Resources, Enrollment & Attendance, Health & Safety, Facilities & Equipment, Programming & Curriculum and Community Connections. 

Formerly known as the Westcoast INFORM Guide, the WCCRC Knowledge Base has been completely revised to reflect current practices and learnings in inclusiveness, Truth & Reconciliation, the BC Early Learning Framework, and inquiry-based approaches. A valuable tool for all child care staff, it includes comprehensive lists of online resources, as well as tools and forms you can use in your own practice.

Not Enrolled

Course Includes

  • 2 Modules
  • 1 Quiz
  • Course Certificate

Scenario-based learning allows learners to view situations from different perspectives, encouraging thoughtful reflection. Applying learning in a more practical way can help to build confidence and gives the learner the ability to transfer knowledge to real-life work. You will see how best practices might look in action, determine alternate strategies you could implement in these situations, and reflect on your own experiences as a care provider.

Your task is to take on the perspective of the provider within the scenario and determine:

  • What worked well?
  • What, if anything, could be done differently?

Remember, it is not the job of providers to diagnose children. Instead, we can do our best to create safe childcare ecosystems that promote social emotional well-being and support children and their diverse range of behaviours. This will be important to keep in mind while navigating the scenarios in Module 4.